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Blandy, S.G.: What do faculty want? (1992) 4.07

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Theme: Informationsdienstleistungen

Schnelling, H.: Library networking in Germany (1993) 4.07

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Theme: Informationsdienstleistungen

Jacobsen, T.E.: 'All I need is in the computer' : reference and bibliographic instruction in the age of CD-ROMs (1992) 4.07

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Theme: Informationsdienstleistungen

Hattendorf, L.C.: ¬The art of reference collection development (1989) 4.07

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Theme: Informationsdienstleistungen

Adams, M.S.; Judd, B.: Evaluating reference librarians : using goal analysis as a first step (1984) 4.07

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Theme: Informationsdienstleistungen

Altmann, E.: Assessment of reference services (1982) 4.07

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Theme: Informationsdienstleistungen

Bunge, C.A.: Planning, goals, and objectives for the reference department (1984) 4.07

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Theme: Informationsdienstleistungen

Childers, T.A.; Crowley, T.: Information service in public libraries : two studies (1971) 4.07

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Theme: Informationsdienstleistungen

Gers, R.; Seward, L.J.: Improving reference performance : results of a statewide study (1985) 4.07

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Theme: Informationsdienstleistungen

Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987) 4.07

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Theme: Informationsdienstleistungen

House, D.E.: Reference efficiency or reference deficiency (1974) 4.07

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Theme: Informationsdienstleistungen

James, G.R.: Reference: analysis, management and training (1982) 4.07

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Theme: Informationsdienstleistungen

Kleiner, J.P.: Ensuring quality reference desk service : the introduction of a peer process (1991) 4.07

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Theme: Informationsdienstleistungen

Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987) 4.07

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Theme: Informationsdienstleistungen

Murfin, M.E.; Wynar, L.R.: Reference service : an annotated bibliographic guide (1977) 4.07

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Theme: Informationsdienstleistungen

Rothstein, S.: ¬The measurement and evaluation of reference service (1964) 4.07

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Theme: Informationsdienstleistungen

Weech, T.L.: Who's giving all those wrong answers? : direct service and reference personnel evaluation (1984) 4.07

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Theme: Informationsdienstleistungen

Young, W.F.: Methods for evaluating reference desk performance (1985) 4.07

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Theme: Informationsdienstleistungen

Tyckoson, D.A.: Wrong questions, wrong answers : behavioral vs. factual evaluation of reference service (1992) 4.07

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Theme: Informationsdienstleistungen

Westbrook, L.: Evaluating reference : an introductory overview of qualitative methods (1990) 4.07

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Theme: Informationsdienstleistungen

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