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Whittaker, K.: Towards a theory for reference and information service (1977) 4.07

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Theme: Informationsdienstleistungen

Edbom, T.: ¬The libraries and municipal information in Sweden (1974) 4.07

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Theme: Informationsdienstleistungen

Informations- und Auskunftstätigkeit (1973) 4.07

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Theme: Informationsdienstleistungen

Kajberg, L.: ¬Die dänischen Bibliotheken zwischen Kulturzentrum und Informationszentrale (1977) 4.07

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Theme: Informationsdienstleistungen

Boucher, V.: Nonverbal communication and the library reference interview (1976) 4.07

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Zehn Gebote für das Auskunftsinterview (1971) 4.07

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Schiller, A.R.: Reference service - instruction or information (1965) 4.07

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Swope, M.J.; Katzer, J.: Why don't they ask questions? (1972) 4.07

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Cheney, F.N.: Guidelines for reviewing reference books (1971) 4.07

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Theme: Informationsdienstleistungen

Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977) 4.07

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Harrelson, L.E.: Large libraries and information desks (1974) 4.07

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Becker, C.A.: Community information service (1974) 4.07

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Theme: Informationsdienstleistungen

Gelfand, M.A.: New York Metropolitan reference and research library agency (METRO) (1977) 4.07

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Theme: Informationsdienstleistungen

Information for the community (1976) 4.07

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Peck, T.P.: Ladsirlac, Sinto, Herties and all that (1974) 4.07

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Süberkrüb, H.: Informieren im Verbund : Konzept für die Organisation eines bundesweiten Informationssystems (1972) 4.07

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Theme: Informationsdienstleistungen

Galvin, T.J.: Problems in reference service (1965) 4.07

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Theme: Informationsdienstleistungen

Grogan, D.: Case studies in reference work (1967) 4.07

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Theme: Informationsdienstleistungen

Galvin, T.J.: ¬The case technique in education for reference service (1963) 4.07

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Theme: Informationsdienstleistungen

Hutchins, M.: Introduction to reference work (1944) 4.07

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