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Plieninger, J.: Bedürfnis nach Struktur : Linksammlungen als zielgruppenorientierte Dienstleistung der Bibliotheken (2003)
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Ulrich, P.S.: Einsatz und Erfahrungen mit QuestionPoint in der Zentral- und Landesbibliothek Berlin (2004)
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Hagel, F. von: Kalliope-Portal : Fachportal für Autographen und Nachlässe (2004)
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Dohrn, V.; Griesbach, A.; Heuberger, R.; Schaeper, S.; Tröger, H.; Veltri, G.: Virtuelle Fachbibliothek "Judaica und Hebraica" : Bibliothekarische Erschließung von gedruckten Judaica und Hebraica in deutschen Bibliotheken. Bericht über einen Workshop in der Niedersächsischen Landesbibliothek Hannover (2004)
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Nilges, A.; Schirra, D.; Stadler, U.; Thiel, A.: Vermittlung von Informationskompetenz : 2. Workshop der nordrhein-westfälischen Bibliotheken. Organisiert von der AG Informationskompetenz der Arbeitsgemeinschaft der Universitätsbibliotheken NRW und dem Hochschulbibliothekszentrum NRW (2004)
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Lankes, R.D.: ¬The digital reference research agenda (2004)
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Frické, M.; Fallis, D.: Indicators of accuracy for answers to ready reference questions an the Internet (2004)
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Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003)
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Thümler, E.: 1000 Antworten und einige offene Fragen : Seit einem Jahr online: die Deutsche Internetbibliothek (2004)
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Goldschmitt, R.: Thinking beyond Digital Libraries - Designing the Information Strategy for the Next Decade : Bericht über die 7. Internationale Bielefeld Konferenz 2004 (2004)
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Schmidt, B.; Tappenbeck, I.: Elektronischer Auskunftsdienst im globalen Netzwerk : Die SUB Göttingen startet im Juni mit QuestionPoint (2004)
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Pomerantz, J.; Nicholson, S.; Belanger, Y.; Lankes, R.D.: ¬The current state of digital reference : validation of a general digital reference model through a survey of digital reference services (2004)
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Hasiewicz, C.: Mehr Mut zu neuen Angeboten : Digitale Dienste in Öffentlichen Bibliotheken - Erwartungen und Möglichkeiten (2005)
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Coffman, S.: Going live : starting and running a virtual reference service (2003)
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Pace, A.K.: ¬The ultimate digital library : where the new information players meet (2003)
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Harris, S.R.: Webliography : the process of building Internet subject access (1997)
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Lossau, N.: ¬Der Nutzer soll König werden : Digitale Dienstleistungen in wissenschaftlichen Bibliotheken: Das Internet setzt Maßstäbe (2005)
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Kwon, N.: Community networks : community capital or merely an affordable Internet access tool? (2005)
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003)
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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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