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Botschatzke, U.W.: Informationsverarbeitungs-Controlling in Dienstleistungsunternehmen : zielorientierte Steuerung der betrieblichen Informationsverarbeitung (1993) 8.57

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Geisler, E.; Wickramasinghe, N.: Principles of knowledge management : theory, practices, and cases (2009) 8.57

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