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Crum, N.J.: ¬The librarian-customer relationship (1969) 4.07

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Theme: Informationsdienstleistungen

Galvin, T.J.: Current problems in reference service (1971) 4.07

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Theme: Informationsdienstleistungen

Galvin, T.J.: Teaching reference with case studies : an interim report (1965) 4.07

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Theme: Informationsdienstleistungen

Grogan, D.: More case studies in reference work (1972) 4.07

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Theme: Informationsdienstleistungen

Information for industry : twenty-one years of the Library Association Industrial Group (1991) 4.07

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Theme: Informationsdienstleistungen

Anderson, C.R.: Online ready reference in the public library (1989) 4.07

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Theme: Informationsdienstleistungen

Birch, N.; Marchant, M.P.; Smith, N.M.: Perceived role conflict, role ambiguity, and reference librarian burnout in public libraries (1986) 4.07

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Theme: Informationsdienstleistungen

Boulanger, M.: Online services at the reference desk : new technologies vs. old problems (1986) 4.07

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Theme: Informationsdienstleistungen

Bunge, C.A.; Murfin, M.E.: Reference questions : data from the field (1987) 4.07

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Theme: Informationsdienstleistungen

Bunge, C.A.: Potential and reality at the reference desk : reflections on a "return on the field" (1986) 4.07

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Theme: Informationsdienstleistungen

Childers, T.: ¬The quality of reference : still moot after 20 years (1987) 4.07

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Theme: Informationsdienstleistungen

Crowley, T.: Half-right reference : is it true? (1985) 4.07

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Theme: Informationsdienstleistungen

Diodato, V.P.: Online ready reference in academic libraries : current practices and a review of planning issues (1989) 4.07

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Theme: Informationsdienstleistungen

Douglas, I.: Reducing failures in reference service (1988) 4.07

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Theme: Informationsdienstleistungen

Durrance, J.C.: Reference success : does the 55 percent rule tells the whole story? (1989) 4.07

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Theme: Informationsdienstleistungen

Ferriero, D.S.; Powers, K.A.: Burnout at the reference desk (1982) 4.07

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Theme: Informationsdienstleistungen

Hernon, P.: Utility measures, not performance measures, for library reference service? (1987) 4.07

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Theme: Informationsdienstleistungen

Hernon, P.; McClure, C.R.: Quality of data issues in unobtrusive testing of library reference service : recommendations and strategies (1987) 4.07

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Theme: Informationsdienstleistungen

Hernon, P.; McClure, C.R.: Unobtrusive reference testing : the 55 percent rule (1986) 4.07

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Theme: Informationsdienstleistungen

Kibirige, H.M.: Computer-assisted reference services : what the computer will not do (1988) 4.07

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Theme: Informationsdienstleistungen

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