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  1. Whittaker, K.: Towards a theory for reference and information service (1977) 4.07
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  2. Edbom, T.: ¬The libraries and municipal information in Sweden (1974) 4.07
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  3. Boucher, V.: Nonverbal communication and the library reference interview (1976) 4.07
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  4. Schiller, A.R.: Reference service - instruction or information (1965) 4.07
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  5. Swope, M.J.; Katzer, J.: Why don't they ask questions? (1972) 4.07
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  6. Cheney, F.N.: Guidelines for reviewing reference books (1971) 4.07
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  7. Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977) 4.07
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  8. Harrelson, L.E.: Large libraries and information desks (1974) 4.07
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  9. Becker, C.A.: Community information service (1974) 4.07
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  10. Gelfand, M.A.: New York Metropolitan reference and research library agency (METRO) (1977) 4.07
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  11. Information for the community (1976) 4.07
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  12. Peck, T.P.: Ladsirlac, Sinto, Herties and all that (1974) 4.07
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  13. Galvin, T.J.: Problems in reference service (1965) 4.07
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  14. Grogan, D.: Case studies in reference work (1967) 4.07
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  15. Galvin, T.J.: ¬The case technique in education for reference service (1963) 4.07
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  16. Hutchins, M.: Introduction to reference work (1944) 4.07
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  17. Ranganathan, S.R.: Reference service (1961) 4.07
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  18. Current trends in reference services (1964) 4.07
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  19. ¬The librarian and reference service (1977) 4.07
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  20. Halldorsson, E.A.; Murfin, M.E.: ¬The performance of professionals and non-professionals in the reference interview (1977) 4.07
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