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  1. Bailey, C.W.: ¬The Index Expert System : a knowledge-based system to assist users in index selection (1989) 4.07
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  2. Bailey, C.W.; Gunning, K.: ¬The Intelligent Reference Information System (1990) 4.07
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  3. Wilson, T.C.; Bailey, C.W.: ¬The Intelligent Reference Information System CD-ROM network (1992) 4.07
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  4. Opportunities for reference services : the bright side of reference services in the 1990s (1991) 4.07
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  5. Cline, P.: Confessions of a reference technophile (1993) 4.07
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  6. Stabler, K.Y.: Who's on first, what's on second : patterns of reference services in academic libraries (1993) 4.07
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  7. Miller, J.P.; Rholes, J.M.; Wielhorksi, K.: Planning reference service points : a decision-making model (1993) 4.07
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  8. Jackson-Brown, G.: ¬The academic librarian's new role as information provider (1993) 4.07
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  9. Schloman, B.F.: Managing reference services in an electronic environment (1993) 4.07
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  10. Bobp, M.E.; Kratzert, M.; Richey, D.: ¬The emergence of systemwide electronic access to information sources : the experience of two California State University libraries (1993) 4.07
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  11. Kleiner, J.P.: ¬The electronic library : the hub of the future's information networks (1993) 4.07
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  12. Continuing education of reference librarians (1990) 4.07
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  13. Blandy, S.G.: What to do until the expert comes : dealing with demands for multicultural international information now (1994) 4.07
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  14. Malan, C.: Personal strategies in reference work (1992) 4.07
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  15. Whitlatch, J.B.: ¬The role of the academic reference librarian (1990) 4.07
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  16. Clements, D.W.G.: Use made of public reference libraries (1967) 4.07
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  17. Hall, J.: Survey of information services in British university libraries (1975) 4.07
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  18. Reference services (1964) 4.07
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  19. Rothstein, S.: ¬The development of reference services through academic traditions, public library practice and special librarianship (1955) 4.07
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  20. Shores, L.: Reference as the promotion of free enquiry (1976) 4.07
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